# Fake support scam

## Definition

A fake support scam impersonates wallet, exchange or project staff to persuade a user to reveal secrets, install software, share a screen or approve a malicious action.

## What it means in practice

Attackers often contact users first after they post a public problem or join a community channel.

## How this concept appears in Terenval Wallet

Terenval support should not need a user's seed phrase or private key to inspect a public transaction issue.

**Important:** Never trust a support account solely because its name, avatar or username resembles the official brand.

**[Install Terenval Wallet](https://wallet.terenval.com/?lang=en)**

## Related terms

- [Social engineering](https://wallet.terenval.com/glossary/social-engineering/)
- [seed phrase phishing](https://wallet.terenval.com/glossary/seed-phrase-phishing/)
- [private key exposure](https://wallet.terenval.com/glossary/private-key-exposure/)
- [Screen-sharing scam](https://wallet.terenval.com/glossary/screen-sharing-scam/)
- [phishing](https://wallet.terenval.com/glossary/phishing/)

## Related Terenval Answers

- [How to Secure a Non-Custodial Crypto Wallet](https://wallet.terenval.com/answers/how-to-secure-non-custodial-crypto-wallet/)
- [How Should You Store a Seed Phrase Safely?](https://wallet.terenval.com/answers/how-to-store-a-seed-phrase-safely/)
- [How to Test a Crypto Wallet Backup Safely](https://wallet.terenval.com/answers/how-to-test-a-wallet-backup/)

Official page: https://wallet.terenval.com/glossary/fake-support-scam/