Terenval Crypto Glossary · Русская версия

Fake support scam

Definition: A fake support scam impersonates wallet, exchange or project staff to persuade a user to reveal secrets, install software, share a screen or approve a malicious action.

Attackers often contact users first after they post a public problem or join a community channel.

How this concept appears in Terenval Wallet

Terenval support should not need a user's seed phrase or private key to inspect a public transaction issue.

Important: Never trust a support account solely because its name, avatar or username resembles the official brand.

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